Senior Team Lead

4 hours ago

Cochin, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Interior Operations Manager

Lead a team to deliver exceptional customer experiences and ensure timely project completion. Manage internal stakeholders and coordinate with cross-functional teams.

Key Responsibilities
  • Own the customer experience from booking to handover, ensuring resolution of issues within committed ETAs.
  • Coordinate with installer, vendor, category, product, and design teams for efficient issue resolution.
  • Empower and hire top talent to strengthen the team in your region.
  • Ensure adherence to defined process SOPs and standards for standardized customer experiences.
  • Responsible for Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
Requirements
  • NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools preferred.
  • 7-12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must).
  • Strong attention to detail, excellent written and oral communication skills, structured thought process, and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships through builders, architects, and interior consultants for maximum project reach.

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