Operational Excellence Specialist

3 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

Our team is responsible for delivering high-quality customer-facing operations across the globe. We play a pivotal role in supporting the execution and modernization of our commercial strategy, improving efficiency through the consolidation of tools, processes, and stakeholder collaboration.

Main Responsibilities
  • Support Activities:
  • Manage data updates for fair market value rates, hospitality rules, and contracts.
  • Handle administrative tasks like user access creation, cleanup of inactive users, and participant bulk uploads for CRM and cross-border instances.
  • Veeva CRM Platform Support:
  • Draft user acceptance test scripts for monthly feature releases.
  • Analyze user workflows to identify optimization opportunities.
  • Configure system settings and automate workflows for better efficiency.
  • Provide technical support and maintain a knowledge base of common issues and solutions.
  • Data Analysis & Reporting:
  • Develop and maintain reports to monitor tool adoption and engagement KPIs.
  • Ensure data accuracy and consistency across cross-border and local CRM instances.
  • System Administration:
  • Manage user access, ensuring proper security and access controls.
  • Support data sync troubleshooting, especially tiering between local and global systems.
Requirements
  • Experience in CRM administration, ideally with Veeva CRM.
  • Prior experience in commercial operations, sales force effectiveness, and field-force support is highly desirable.
  • Excellent communication, cross-functional collaboration, and project management skills.
  • Strong analytical mindset with high attention to detail.
  • Strong problem-solving and decision-making ability.
Benefits

We offer flexible opportunities for advancement, a collaborative work environment, competitive benefits, and a mission that truly matters.

At our organization, we empower employees to grow and thrive while bringing life-changing science to the world.

Why Join Us

We are proud to be an equal opportunity employer embracing diversity, equity, and inclusion.

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