Support Project Specialist

6 days ago


Hyderabad, Telangana, India NTT DATA Full time

About the Role

NTT DATA Services is seeking a highly skilled Support Project Specialist to join our team in Hyderabad, Telangana, India. As a Support Project Specialist, you will be responsible for handling and resolving incidents within the defined SLA and KPI framework.

Key Responsibilities

  • Utilize sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.
  • Experience in automating processes to improve efficiency and effectiveness.
  • Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance.
  • Conducting daily standups to ensure effective communication and coordination within the project team.
  • Demonstrating testing experience to ensure the quality and reliability of project deliverables.
  • Working on Root Cause Analysis (RCA) to identify and address underlying issues.
  • Running escalation calls to address critical project issues and ensure timely resolution.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



  • Hyderabad, Telangana, India NTT DATA Full time

    Job OpportunityWe are seeking a highly skilled Support Project Specialist to join our team in Hyderabad, Telangana, India.Key ResponsibilitiesAs a Support Project Specialist, you will be responsible for handling and resolving incidents within the defined SLA and KPI framework. You will utilize your sound knowledge of KPIs and SLAs to drive performance and...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Title: IT Support SpecialistAt ECS | Enterprise Change Specialists, we are seeking an experienced IT Support Specialist to join our team. This role involves providing comprehensive IT support across multiple company locations, including remote offices.Key Responsibilities:Manage IT operations, including desktop, network, and server supportProvide...


  • Hyderabad, Telangana, India Next Education Full time

    HR Support SpecialistAt Next Education, we are seeking a highly organized and detail-oriented HR Support Specialist to join our team. As an HR Support Specialist, you will play a critical role in assisting with the day-to-day operations of our HR functions and duties.Key Responsibilities:Provide clerical and administrative support to our Human Resources...

  • IT Support Specialist

    22 hours ago


    Hyderabad, Telangana, India Citrin Cooperman India LLP Full time

    Job Title: IT Support SpecialistCitrin Cooperman India LLP is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the seamless operation of our applications.Key Responsibilities:Provide technical support to...


  • Hyderabad, Telangana, India SS&C Technologies Holdings Full time

    Job OverviewThe Customer Success team at SS&C Technologies Holdings is seeking a highly skilled Client Assist Specialist to join our global team. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our technology.About the...


  • Hyderabad, Telangana, India FREELANCER CAREER Full time

    We are seeking a skilled professional to provide support and consulting services for our customer on the Teamcenter platform.Key responsibilities include: Maintaining the ongoing operation of the Teamcenter system Providing support for the customer's internal resources to ensure a smooth transition to the new system Collaborating with the customer to...

  • IT Support Specialist

    23 hours ago


    Hyderabad, Telangana, India D-ploy Full time

    D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.We are looking for a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for...


  • Hyderabad, Telangana, India OppenheimerFunds Distributor, Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our systems and equipment are running smoothly.Key ResponsibilitiesProvide technical support to customers via...


  • Hyderabad, Telangana, India Alignity Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Alignity Solutions. As an Administrative Support Specialist, you will be responsible for providing exceptional administrative support to our team, ensuring the smooth and efficient operation of our office.Key ResponsibilitiesProvide...


  • Hyderabad, Telangana, India NTT DATA Full time

    Job DescriptionNTT DATA Services is committed to hiring exceptional individuals who share our passion for innovation and excellence. We are seeking a Support Project Specialist to join our team in Hyderabad, Telangana, India.Key Responsibilities:Resolve incidents within the defined SLA and KPI framework.Utilize sound knowledge of KPIs and SLAs to drive...


  • Hyderabad, Telangana, India GHX Full time

    Job Summary :A Customer Support Specialist at GHX works within the Customer Support Center to meet the needs of our important customers. The specialist will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...


  • Hyderabad, Telangana, India Virtusa Full time

    Job Title: Abinitio Support SpecialistJob Summary:We are seeking an experienced Abinitio Support Specialist to join our team at Virtusa. The successful candidate will be responsible for providing expert-level support for Abinitio-related issues, ensuring timely resolution and minimal disruption to our operations.Key Responsibilities:* Provide technical...


  • Hyderabad, Telangana, India Virtusa Full time

    Job Title: Abinitio Support SpecialistJob Summary: We are seeking an experienced Abinitio Support Specialist to join our team at Virtusa. The successful candidate will be responsible for providing technical support and expertise for Abinitio-related issues, ensuring seamless operation of our Abinitio environments.Key Responsibilities: Incident / request...


  • Hyderabad, Telangana, India Qualcomm Full time

    Job Title: Identity Support SpecialistQualcomm is seeking an experienced Identity Support Specialist to join our team. As an Identity Support Specialist, you will be responsible for overseeing Identity Support tasks to provision, modify, and/or terminate Qualcomm internal account access and requests within Qualcomm Business Applications, Oracle Identity...


  • Hyderabad, Telangana, India DS Research Full time

    Pharmacy Support SpecialistWe are seeking a skilled Pharmacy Support Specialist to join our team at DS Research Centre.As a Pharmacy Support Specialist, you will be responsible for dispensing medicine to patients and maintaining the pharmacy.Key Responsibilities: Storage and management of medicines Maintenance of daily stock reports Packing and dispatch of...


  • Hyderabad, Telangana, India UWorld Full time

    Job Title: Customer Support SpecialistUWorld is a leading provider of online test prep solutions for college entrance, undergraduate, graduate, and professional licensing exams in the United States. With over a million students trusting us since 2003, we are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our...


  • Hyderabad, Telangana, India IGT Full time

    Product Support SpecialistIGT is seeking a Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for ensuring that tickets, player emails, and player chats are handled within Service Level Agreements (SLAs). You will also be responsible for providing customers with product and service information via email and...


  • Hyderabad, Telangana, India SS&C Technologies Holdings Full time

    About the RoleThe Client Assist Specialist is a critical client-facing position within the Customer Success organization, responsible for providing general maintenance and support for new and ongoing implementations of Intralinks solutions.This role involves working closely with customers to address inbound questions and issues, and engaging internal...


  • Hyderabad, Telangana, India Next Education Full time

    Technical Support Role at Next EducationWe are seeking a skilled Technical Support professional to join our team at Next Education. As a Technical Support Specialist, you will play a crucial role in helping our customers resolve technical issues and improve their overall experience.Key Responsibilities:Analyze customer feedback to identify the root cause of...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryWe are seeking a highly skilled Software Support Specialist to join our team at ADCI HYD 13 SEZ. The ideal candidate will have a strong background in software development and technical support, with experience troubleshooting and debugging technical systems.Key ResponsibilitiesTroubleshoot and resolve production software issuesDevelop monitoring...