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Client Support Specialist

1 month ago

Hyderabad, Telangana, India SS&C Technologies Holdings Full time
Job Overview

The Customer Success team at SS&C Technologies Holdings is seeking a highly skilled Client Assist Specialist to join our global team. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our technology.

About the Role

The Client Assist Specialist will be responsible for coordinating and completing projects on the Customer Success team, working closely with customers to understand their needs and requirements. You will be the primary point of contact for data room managers and contract signers, addressing their inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Coordinate and complete projects on the Customer Success team
  • Develop a deep understanding of IL markets and the role IL solutions play in helping our clients achieve their business goals
  • Provide exceptional support to clients, addressing their requests and concerns in a timely and professional manner
  • Collaborate with internal teams to ensure seamless execution of client requests

Requirements

  • 2-7 years of experience in data-related operations, SaaS system management, or customer support
  • 2-7 years of experience in a customer-facing role
  • Bachelor's degree preferred
  • Industry certificates a plus

What We Offer

As a Client Assist Specialist at SS&C Technologies Holdings, you will have the opportunity to work with a talented team of professionals who are passionate about customer success. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.