Maximizing Efficiency: WFM Scheduler Role

7 days ago

Gurgaon Gurugram Navi Mumbai, India beBeeScheduler Full time US$ 80,000 - US$ 1,20,000
Workforce Scheduling Specialist

We are seeking a highly skilled Workforce Scheduling Specialist to join our team in India. The ideal candidate will be responsible for creating and managing schedules for our workforce to ensure efficient operations and meet service levels.

Responsibilities:
  • Develop and manage scheduling for workforce resources to ensure optimal coverage and efficiency.
  • Analyze call volume trends and forecast staffing needs to meet service level agreements.
  • Monitor real-time performance and adjust schedules as necessary to accommodate changes in demand.
  • Collaborate with team leaders to understand their scheduling requirements and accommodate their needs.
  • Prepare and present reports on scheduling effectiveness and workforce metrics.
  • Identify opportunities for process improvements in scheduling and workforce management.
Key Skills and Qualifications
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Proficiency in workforce management software and scheduling tools, including Microsoft Excel and data analysis techniques.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to work under pressure and manage competing priorities, while maintaining attention to detail and organizational skills.
  • Knowledge of call center operations and workforce management principles, with a focus on optimizing resource allocation and improving productivity.

The ideal candidate will have a strong understanding of workforce scheduling principles and practices, as well as excellent analytical and problem-solving skills.

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