Customer Experience Lead

3 days ago

Tirupati, Andhra Pradesh, India beBeeRetail Full time ₹ 9,00,000 - ₹ 12,00,000
Lead Retail Experience Manager

This role is responsible for driving exceptional customer experiences while maintaining high standards of retail operations.

  • Manage the retail experience centre efficiently to deliver excellent customer experiences that meet Homelane standards.
  • Maintain 100% adherence to retail SOPs and execute stock and sample audits in a timely manner, ensuring seamless store operations.
  • Ensure impeccable housekeeping and hygiene standards are maintained in the showroom at all times.
  • Visual Merchandising standards should be upheld in the showroom with utmost care.
  • Address customer queries and complaints promptly and professionally, demonstrating unwavering commitment to customer satisfaction.
  • Timely reporting to the retail operations team on a daily basis is crucial for effective store management.
  • Maintain operation checklists in the experience center and support sales teams in order closure.
  • Client handling (showroom walk-through) is also an essential part of your responsibilities.

Key Qualifications:

  • A minimum of 6 months to 1 year of experience in a retail store environment.
  • At least 1 year of experience as a store manager in retail, with a preference for the Furniture and Home Decor industry.
  • Proficiency in Store Operations and SOP Management is vital for success in this role.

Benefits:

  • Opportunity to work in a dynamic retail environment.
  • Chance to develop skills in store operations and management.
  • Collaborative and supportive team environment.

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