Director of Customer Experience

3 days ago


Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Manager / Head of Customer Support

We are seeking a seasoned leader to build and scale a high-performing support team.

The ideal candidate will drive strategy, lead global teams, and ensure world-class customer experience through technical depth and operational excellence.

  • 10–15 years in technical support/customer success, including 2+ years leading managers
  • Strong understanding of enterprise technology and software as a service (SaaS)
  • Proven leadership, customer-first mindset, and experience with support tools

Key Responsibilities:

  1. Develop and execute a customer support strategy aligned with business objectives
  2. Lead and manage a team of support engineers and leaders
  3. Collaborate with cross-functional teams to improve customer satisfaction

Requirements:

  • Technical knowledge of SaaS and enterprise technologies
  • Experience in leading high-performing teams and driving business growth
  • Excellent communication and problem-solving skills

About the Role:

This is an exceptional opportunity for a senior manager to join our organization and make a significant impact on our customer support team.

The successful candidate will be responsible for developing and executing a customer support strategy that aligns with our business objectives and drives customer satisfaction.



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