
Director of Customer Experience
3 days ago
We are seeking a seasoned leader to build and scale a high-performing support team.
The ideal candidate will drive strategy, lead global teams, and ensure world-class customer experience through technical depth and operational excellence.
- 10–15 years in technical support/customer success, including 2+ years leading managers
- Strong understanding of enterprise technology and software as a service (SaaS)
- Proven leadership, customer-first mindset, and experience with support tools
Key Responsibilities:
- Develop and execute a customer support strategy aligned with business objectives
- Lead and manage a team of support engineers and leaders
- Collaborate with cross-functional teams to improve customer satisfaction
Requirements:
- Technical knowledge of SaaS and enterprise technologies
- Experience in leading high-performing teams and driving business growth
- Excellent communication and problem-solving skills
About the Role:
This is an exceptional opportunity for a senior manager to join our organization and make a significant impact on our customer support team.
The successful candidate will be responsible for developing and executing a customer support strategy that aligns with our business objectives and drives customer satisfaction.
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