Front Office Reservation Specialist

1 day ago


Shimoga, Karnataka, India beBeeReservation Full time ₹ 8,00,000 - ₹ 12,00,000
Front Office Reservation Specialist

We are seeking an experienced and dynamic individual to join our team as a Front Office Reservation Specialist. This role involves handling inbound and outbound client calls, converting inquiries into bookings, and maintaining customer records.

  • Key Responsibilities:
  • - Handle Inbound/Outbound Client Calls & Message Inquiries
  • - Convert Inquiries into Bookings to Meet Revenue Targets
  • - Maintain Central Reservation System & Customer Records
  • - Responsible for OTA Marketing/Promotion Plans
  • - Identify New Revenue Generation Opportunities
  • - Understand Market Trends & Competitors' Strengths & Weaknesses
  • - Participate in Social Media Travel Groups for Lead Generation
  • - Schedule Client Visits & Coordinate Site Visits
  • - Maintain Inquiry & Sales Records for Online & Offline Sales
  • - Prepare Daily Check-In/Check-Out Schedules for Operations Team
  • - Collect & Maintain Customer Information Database
  • - Track Balance Payments Receivable & Extra Charges
  • - Analyze Monthly Inquiries through Offline & Online Channels
  • - Prepare Daily & Weekly Reports for Leads & Conversions
  • - Conduct Market Research & Competition Mapping
  • - Help in Research & Development of New Sales Channels/Partners
Required Skills & Qualifications
  • Candidates with min 2-3 years of experience in front office/reservations department (hotels)
  • Excellent communication skills, English (written & spoken) is a must
  • Good knowledge of Microsoft Office/Excel is mandatory
Benefits

Daily reporting would be at our office location. Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment. We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.

Interested applicants may reach out for further information.



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