
Front Office Reservation Specialist
1 day ago
We are seeking an experienced and dynamic individual to join our team as a Front Office Reservation Specialist. This role involves handling inbound and outbound client calls, converting inquiries into bookings, and maintaining customer records.
- Key Responsibilities:
- - Handle Inbound/Outbound Client Calls & Message Inquiries
- - Convert Inquiries into Bookings to Meet Revenue Targets
- - Maintain Central Reservation System & Customer Records
- - Responsible for OTA Marketing/Promotion Plans
- - Identify New Revenue Generation Opportunities
- - Understand Market Trends & Competitors' Strengths & Weaknesses
- - Participate in Social Media Travel Groups for Lead Generation
- - Schedule Client Visits & Coordinate Site Visits
- - Maintain Inquiry & Sales Records for Online & Offline Sales
- - Prepare Daily Check-In/Check-Out Schedules for Operations Team
- - Collect & Maintain Customer Information Database
- - Track Balance Payments Receivable & Extra Charges
- - Analyze Monthly Inquiries through Offline & Online Channels
- - Prepare Daily & Weekly Reports for Leads & Conversions
- - Conduct Market Research & Competition Mapping
- - Help in Research & Development of New Sales Channels/Partners
- Candidates with min 2-3 years of experience in front office/reservations department (hotels)
- Excellent communication skills, English (written & spoken) is a must
- Good knowledge of Microsoft Office/Excel is mandatory
Daily reporting would be at our office location. Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment. We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.
Interested applicants may reach out for further information.
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