Opportunities for Client Onboarding Specialists

2 days ago

Alwar, Rajasthan, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Client Onboarding Specialist

We are seeking a detail-oriented and organized individual to ensure seamless client onboarding, coordination with telecom operators, and traffic monitoring for operational efficiency and customer satisfaction.

Responsibilities:
  • Cross-Functional Collaboration: Work closely with Sales, Technical, and Partner teams for domestic and international operations.
  • Customer Success: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
  • Traffic Assurance: Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to monitor and achieve.
  • Telco Coordination: Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues.
  • Reports & Analytics: Publish daily performance reports of clients for review and routing deviations.
  • Collaboration: Work closely with other departments to ensure a seamless customer experience.
  • Process Improvement: Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
Requirements:
  • Bachelor's/Master's degree
  • Hands-on experience/knowledge in CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in a related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate technically and non-technically
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical and predictive skills
  • Passionate and able to work in a fast-paced environment
  • Process, ITIL-V4 certification related to business operations is a plus
Why Join Us?
  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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