
Facilities Operations Manager
18 hours ago
About the Role:
We are seeking an experienced Facilities Operations Manager to oversee the daily activities of our HUB operations.
- The successful candidate will be responsible for managing administrative tasks, team management, and vendor coordination.
- A key aspect of this role is defining scope and key performance indicators (KPI) for team members and communicating with immediate management on day-to-day activities.
- This position also involves direct reporting to the Regional Admin Head on incident management, monitoring of key project activities, and day-to-day operations.
Main Responsibilities:
This role encompasses the ownership and management of all administrative activities and operations within the HUB, including exam day and non-exam day activities. It requires ensuring zero incidents related to administrative services on exam days. Additionally, the Facilities Operations Manager will recruit, train, and develop team members, define and deploy control mechanisms, and standardize processes at all exam venues.
The incumbent will coordinate with vendors, support regional heads in finalizing contracts, and publish regular dashboards on key performance parameters. This role also involves being a central point of contact for all facility-related matters within the HUB and ensuring compliance with Service Level Agreements/Service Level Commitments at exam venues.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong technical knowledge of electrical equipment and experience in soft services facility management.
- Proven track record of managing teams in facility operations and management.
- Ability to manage conflict, work under pressure, and travel as needed.
- Awareness of laws related to facility compliance and operations, along with vendor management skills.
Preferred Qualifications:
- Professional certifications or additional language knowledge would be beneficial.
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