Customer Service Liaison

2 days ago


India MSI Services Pvt Ltd Full time

Job Title: Customer Service Liaison

 

About MSI Services Pvt Ltd:

We are a leading provider of international voice process solutions, committed to delivering exceptional customer experiences. Our team is dedicated to providing innovative and efficient solutions that meet the evolving needs of our clients.

 

Job Description:

Main Responsibilities:

  • Answer inbound calls for B2B customers with professionalism and courtesy.
  • Dial outbound calls for lead generation or sales support, ensuring effective communication with stakeholders.
  • Handle chat queries and provide email support, resolving issues promptly and efficiently.
  • Maintain up-to-date knowledge of products and industry trends, staying ahead of the competition.
  • Resolve customer complaints and ensure customer satisfaction through effective problem-solving skills.
  • Perform additional duties as required or requested by management.

Requirements:

To succeed in this role, you will need:

  • A minimum of 1-4 years of experience in international voice process.
  • Strong relationship management skills, with the ability to liaison with customers and US stakeholders effectively.
  • The ability to multitask, prioritize tasks, and adapt to new situations.
  • Excellent interpersonal and communication (verbal & written) skills, with the ability to interact with all levels of employees and management.
  • Proficiency in Microsoft Products, including Excel, Word, and Access (optional).
  • Strong attention to detail and good follow-up skills.
  • Ability to work effectively with other organizations and individuals at all levels, with minimal supervision and assuming accountability for issues until final resolution.
  • Flexibility to work night shifts is mandatory.

Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum, depending on experience and location.



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