Customer Success Manager B2B

4 weeks ago


Mohali, Punjab, India RChilli Inc. Full time
Customer Success Manager Job Description

RChilli Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales onboarding and training, and minimizing churn.

Key Responsibilities:
  • Respond to customer inquiries and complaints through various channels.
  • Identify and troubleshoot technical issues with products or services.
  • Provide accurate and timely information to customers regarding product features, pricing, and policies.
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction.
  • Document customer interactions and maintain accurate records of customer inquiries and complaints.
  • Collaborate with other departments within the company to address customer issues.
  • Continuously improve customer support processes and procedures to enhance the customer experience.
  • Keep up-to-date with product and service knowledge to effectively support customers.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Open to handling onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle Cross-selling and product/feature adoption.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
Requirements:
  • MBA in Sales or related field.
  • Minimum 2 years of experience.
  • Marketing Management Degree.
  • Highly organized and able to multitask.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • Must have experience in the information technology service industry.
  • Must have experience in the US/Europe region.

RChilli Inc. is looking for a technically savvy Customer Success Manager who possesses a strong drive for results. If you have a passion for helping clients be successful and are eager to make a career out of it, we encourage you to apply.



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