Customer Success Manager B2B
4 weeks ago
RChilli Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales onboarding and training, and minimizing churn.
Key Responsibilities:- Respond to customer inquiries and complaints through various channels.
- Identify and troubleshoot technical issues with products or services.
- Provide accurate and timely information to customers regarding product features, pricing, and policies.
- Follow up with customers to ensure that their issues have been resolved to their satisfaction.
- Document customer interactions and maintain accurate records of customer inquiries and complaints.
- Collaborate with other departments within the company to address customer issues.
- Continuously improve customer support processes and procedures to enhance the customer experience.
- Keep up-to-date with product and service knowledge to effectively support customers.
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Open to handling onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle Cross-selling and product/feature adoption.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- MBA in Sales or related field.
- Minimum 2 years of experience.
- Marketing Management Degree.
- Highly organized and able to multitask.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Must have experience in the information technology service industry.
- Must have experience in the US/Europe region.
RChilli Inc. is looking for a technically savvy Customer Success Manager who possesses a strong drive for results. If you have a passion for helping clients be successful and are eager to make a career out of it, we encourage you to apply.
-
Customer Success Manager B2B
4 weeks ago
Mohali, Punjab, India RChilli Inc. Full timeCustomer Success Manager Job DescriptionRChilli Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales onboarding and training, and minimizing churn.Key Responsibilities:Respond to...
-
Customer Success Manager B2B
4 weeks ago
Mohali, Punjab, India RChilli Inc. Full timeCustomer Success Manager Job DescriptionRChilli Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales onboarding and training, and minimizing churn.Key Responsibilities:Respond to...
-
Customer Success Manager
1 month ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success ExecutiveJob Summary:We are seeking a skilled Customer Success Executive to drive customer loyalty and foster long-term relationships by delivering exceptional customer experiences.Your Key Responsibilities:Customer Onboarding: Assist new customers in the onboarding process, providing guidance and support to ensure a seamless...
-
Customer Success Management Trainee
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success Management TraineeJob Summary:We're seeking a Customer Success Management Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships with our clients.Your Key Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfaction.Prepare and nurture...
-
Customer Success Management Trainee
4 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success Management - TraineeJob Summary:Jungleworks is seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships. The ideal candidate will have a strong understanding of customer needs and be able to develop effective strategies to meet those needs.Your Key...
-
Customer Success Management Professional
1 month ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success Management ProfessionalLocation: IndiaSummary:We are seeking a Customer Success Management Professional to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product user retention and satisfactionPrepare and...
-
SaaS Customer Success Manager
3 weeks ago
Mohali, Punjab, India RChilli Inc. Full timeWe are looking for a highly skilled Customer Success Manager who will drive our customer success initiatives and contribute to the growth of our business. The ideal candidate will possess a strong drive for results, technical expertise, and excellent communication skills.Responsibilities:Develop and maintain strong relationships with our customers to ensure...
-
Customer Success Manager IT SaaS
4 weeks ago
Mohali, Punjab, India RChilli Inc. Full timeCustomer Success Manager Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at RChilli Inc. The ideal candidate will possess a strong drive for results and be able to maintain ongoing customer relationships, implement success programs, contribute to sales onboarding and training, and minimize churn.Key...
-
Customer Success Management Specialist
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeRole Summary: Jungleworks is seeking a Customer Success Management - Trainee to ensure positive customer experiences, foster long-term relationships, and drive growth through effective product use and retention.Main Responsibilities:Manage assigned customer relationships for successful product adoption and satisfactionPrepare and nurture customers to become...
-
Customer Success Strategist
2 weeks ago
Mohali, Punjab, India Jungleworks Full timeAbout the RoleThe Assistant Manager of Customer Success is responsible for developing and implementing customer retention strategies to drive revenue growth through upsell, cross-sell, and renewals. This position requires ensuring the success of all Customer Success activities and outcomes.Key Responsibilities:Drive customer success outcomes by setting and...
-
Customer Success Strategist
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob SummaryThe Assistant Manager of Customer Success Management at Jungleworks is responsible for developing and implementing strategies to boost customer retention and drive revenue through upsell, cross-sell, and renewals. This role requires ensuring the success of all Customer Success activities and outcomes.Main ResponsibilitiesDrive Customer Success...
-
Customer Success Strategist
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Head of Customer SuccessJob Location: MohaliJob Summary:The Head of Customer Success is responsible for developing and implementing customer-centric strategies to drive revenue growth through upsells, cross-sells, and renewals. This leadership role requires managing a team of Customer Success Leads and Executives to ensure the success of all...
-
Customer Success Strategist
4 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success StrategistAbout the Role:The Customer Success Strategist will be responsible for developing and implementing strategies to boost customer retention and drive revenue through upsell, cross-sell, and renewals. This role requires ensuring the success of all Customer Success activities and outcomes.Key Responsibilities: Drive Customer...
-
Customer Success Manager IT SaaS
4 weeks ago
Mohali, Punjab, India RChilli Inc. Full timeWe are seeking a highly skilled Customer Success Manager to join our team at RChilli Inc. The ideal candidate will possess a strong drive for results and be able to maintain ongoing customer relationships, implement success programs, and contribute to sales onboarding and training.Key Responsibilities:Respond to customer inquiries and complaints through...
-
Customer Success Liaison
2 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success LiaisonLocation: Not SpecifiedSummary: Jungleworks is seeking a Customer Success Liaison to build customer loyalty and foster long-term relationships by ensuring a positive experience. The ideal candidate will have excellent communication skills and be able to manage multiple customer relationships simultaneously.Key...
-
Customer Success Representative
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success RepresentativeAbout the Role:We are seeking a highly skilled Customer Success Representative to join our team at Jungleworks. As a key member of our customer success team, you will be responsible for ensuring that our customers have a positive experience with our SaaS product. You will work closely with our customers to build...
-
Customer Success Professional
4 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success ExecutiveJob Summary:Jungleworks is seeking a Customer Success Executive to build customer loyalty and foster long-term relationships by ensuring a positive customer experience. The ideal candidate will have a passion for technology and excellent communication skills.Your Roles and Responsibilities:Customer Onboarding: Assist new...
-
Customer Success Professional
4 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success ExecutiveJob Summary:Jungleworks is seeking a Customer Success Executive to drive customer satisfaction and loyalty. The ideal candidate will have a strong understanding of the SaaS industry and excellent communication skills.Key Responsibilities:Customer Onboarding: Assist new customers in getting started with our software,...
-
Customer Success Professional
4 weeks ago
Mohali, Punjab, India Jungleworks Full timeJob Title: Customer Success Management - TraineeJob Summary:Jungleworks is seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships. The ideal candidate will have a strong understanding of customer needs and be able to develop strategies to meet those needs.Your Key...
-
Customer Success Advocate
3 weeks ago
Mohali, Punjab, India Jungleworks Full timeCreate a Positive Customer ExperienceJob Title: Customer Success AdvocateLocation: Mohali, IndiaSummary: Jungleworks is seeking a Customer Success Advocate to build strong relationships with customers and drive long-term growth. The ideal candidate will ensure customers are satisfied and empowered to get the most out of our SaaS product.Key...