SaaS Customer Success Manager

3 weeks ago


Mohali, Punjab, India RChilli Inc. Full time

We are looking for a highly skilled Customer Success Manager who will drive our customer success initiatives and contribute to the growth of our business. The ideal candidate will possess a strong drive for results, technical expertise, and excellent communication skills.

Responsibilities:

  • Develop and maintain strong relationships with our customers to ensure their success and satisfaction.
  • Identify and troubleshoot technical issues with our products or services.
  • Provide accurate and timely information to customers regarding product features, pricing, and policies.
  • Collaborate with other departments within the company to address customer issues.
  • Continuously improve customer support processes and procedures to enhance the customer experience.

Requirements:

  • Bachelor's degree in Sales, Marketing, or a related field.
  • Minimum 2 years of experience in customer success or a related field.
  • Highly organized and able to multitask.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.

What you may have:

  • Pride in your ability to connect with a wide range of people.
  • Excitement about finding new and complex problems to solve.
  • Patience and understanding.
  • Curiosity to strive to continuously improve and learn.

Important bonus points:

  • Have customer focus at your core and are eager to make a career out of helping clients be successful.
  • Have experience working with APIs.
  • Are familiar with Zendesk or similar CRM software.


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