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Senior Technical Operations Manager
1 month ago
About the Role
We are seeking a highly skilled Senior Technical Operations Manager to join our team at Cuculus GmbH.
The ideal candidate will have experience in Linux-based system administration, network configuration, and containerized application environments.
Responsibilities include:
- Error analysis in process flows within the involved IT system landscape of customers
- Creative evaluations of data from databases, processing and aggregating evaluations
- Customer communication in person on site, by telephone, email, and ticket systems
- Receiving and describing solutions to feature and change requests together with customers and processing them for the respective development departments
- Bug handling and evaluation, assignment to responsible teams, status control
- Documentation of bug fixing
- Analysis of system landscapes, requirements analyses/descriptions, and definition of rules and standards prior to installations to be carried out at the customer's premises
- Contribution to release management, deployment, and test management, support in installation preparations and implementations
- Creating and OS-testing installation manuals
- Carrying out remote installations/updates and installations/updates on site
- Preparation and implementation of administration training (within the scope of 2nd level support by our customers)
- System monitoring and on-call services
- Adherence to the time schedules set by the Team Lead and report to the Team Lead
- Representation of the company towards customers
- Coordination of resources in own subdivision
- Monitoring the timely achievement of the tasks assigned to the subdivision
- SUPPORTING THE EMPLOYEES IN THE SUBDIVISION WITH ASSIGNED TASKS
- Training and induction of new colleagues in the ITS area
- Selection, procurement, installation, and documentation of IT systems
What We Offer
As a Senior Technical Operations Manager at Cuculus GmbH, you can expect a competitive salary of €85,000 per year, depending on your qualifications and experience. We also offer a range of benefits, including health insurance, pension scheme, and paid vacation time.
In addition, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.
About Us
Cuculus is the key to providing utilities to all, while protecting the world's precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future.
We are a serious company that takes pride in creating innovative technology and services that enable utilities and organizations to successfully transition to a new era of providing and managing electricity, water, and gas.
We believe in having fun while working hard, and we encourage our employees to share their passion and creativity with us.