Senior Technical Operations Specialist
2 days ago
Amazon Payments in Japan (JPP) is responsible for managing payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments. The payment instruments include all Amazon branded payment products, such as co-branded Credit Cards (CBCC), Shop with Points (SWP), and the suite of Gift Cards (GC). JPP is a portfolio of services with successful merchant and marketplace integrations.
BASIC QUALIFICATIONS- 2+ years of software development or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience with AWS, networks, and operating systems
This role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across JP Payment Products.
Key Responsibilities:- You have a strong aptitude for trouble shooting and problem solving.
- You maintain SLA's through the implementation of proactive issue detection and reporting.
- You can setup and configure monitors to prevent prolonged outages.
- You have a basic understanding of operating system administration.
- You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
- Able to prioritize in complex, fast-paced environment.
- You proactively and continually improve your level of knowledge about Amazon's business and relevant technologies.
- You regularly work across multiple teams to resolve issues.
- You strive to improve the customer experience by resolving issues completely and in a timely fashion.
- You persistently drive others to discover and resolve root cause when needed.
- You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively.
- You embrace our leadership principles.
The estimated annual salary for this role is $120,000 - $180,000, depending on experience and qualifications.
About myGworkmyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We believe that everyone deserves an equal opportunity to thrive and succeed in their career.
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