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Executive Leader for Cleanliness and Hygiene
2 weeks ago
About us.
Our mission:
Our mission is to deliver exceptional workplace experiences and facility management solutions that make life easier, more productive, and enjoyable for our customers.
We strive to be a leader in our industry by providing innovative, people-focused services that contribute to better business performance.
Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their goals.
With a focus on quality, safety, and sustainability, we aim to exceed client expectations and build long-term relationships based on trust and mutual respect.
Our commitment to excellence is reflected in our high standards of customer service, technical expertise, and operational efficiency.At the heart of our organization is a shared passion for creating workplaces that inspire collaboration, creativity, and innovation.
Our approach to facility management is centered around delivering personalized services that enhance the well-being and productivity of employees, while also supporting the success of our clients' businesses.Job DescriptionThe Head of Housekeeping and Cleaning Excellence
Responsible for developing, implementing, and overseeing all housekeeping and sanitation operations across a large corporate campus.
This role involves managing a substantial team, ensuring impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment that includes thousands of workstations, common areas, and specialized facilities.
The ideal candidate will be a strategic and experienced leader with a deep understanding of modern cleaning technologies, environmental health and safety (EHS) regulations, and team management.
Required Skills and Qualifications
Key Responsibilities:
Develop and execute a comprehensive, data-driven strategy for housekeeping services that aligns with overall corporate objectives.
Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.
Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.
Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
Conduct regular, documented inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.
Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.
Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
Develop and deliver robust training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.
Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.
Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support company events.
Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.
A bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field is required.
~10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment is preferred.
~ Proven experience managing budgets, vendors, and large, diverse teams is essential.
~ Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices is a must.