Telecom Operations Transformation Manager

2 days ago

Pune, Maharashtra, India beBeeTelecom Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description

Transformative Leadership Opportunity in Telecom Billing Operations

The Company seeks a seasoned expert to spearhead day-to-day operations, ensuring seamless delivery of services and adherence to ITIL governance norms.

Key responsibilities include managing incidents, requests, configurations, change management, capacity, high availability, performance & backup management, access, security & privacy controls adherence.

Additionally, the ideal candidate will be responsible for technical liaison, solution review, demand delivery, effort review and estimation, adherence to service management processes, L2/L3 support, monitoring all service level operational KPIs, and ensuring stable operations.

They will also be responsible for publishing timely and accurate functional KPIs, actively engaging in reduction of MTTR of incidents and resolutions with partner teams, and ensuring Service Guarantee adherence for critical Business services.

This is a challenging role that requires strong leadership skills, technical expertise, and ability to work collaboratively with cross-functional teams.


Core Competencies, Knowledge, Experience

To succeed in this role, you will need:

  • 6-10 years of experience in IT delivery for Telecom Billing applications with a minimum of 5+ years in SI and development projects.
  • Strong understanding of the Telecom domain and hands-on exposure on COTS products for CRM, Billing, MW and POS systems, along with understanding of associated business processes and IT mapping across BSS.
  • Proficient in the technologies prevalent in the Billing DevOps and Application domain.
  • Experience in leading at least one platform upgrade or transformation project is preferred.
  • Exposure on AIOps platforms/tools such as Dynatrace, Splunk, Kibana, datadog, Prometheus etc.
  • Knowledge of DevOps processes and tools, including GitHub, Jenkins, Docker, Kubernetes, Ansible etc.
  • Familiarity with test automation tools and experience driving automation initiatives using JMeter, Selenium (Java), Python Robot Framework etc.
  • Experience with cloud migration projects on AWS / Azure / GCP is advantageous.
  • Well versed with ITIL processes and operational concepts like Show must not stop and 5 whys etc. Needs to be adept in Release management.

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