Flight Operations Expert

2 days ago

Malappuram, Kerala, India beBeeAirline Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Flight Operations Expert

We are redefining luxury travel with cutting-edge technology and personalized services. Our AI-powered platform delivers bespoke experiences for discerning clients.

As a Flight Operations Expert, you will oversee end-to-end flight management, complex itineraries, and high-touch support for valued customers. You'll work across continents and carriers to ensure seamless execution, optimal fares, and discreet handling of client requests.

Key Responsibilities:

  • Manage flight bookings, exchanges, cancellations, and ticket issuance through Global Distribution Systems (GDS).
  • Handle intricate multi-city, international, and round-the-world itineraries.
  • Apply airline fare rules and interline agreements to deliver superior outcomes for clients.
  • Action Passenger Name Records (PNRs) in line with defined Service Level Agreements (SLAs) and maintain comprehensive documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead Debit Memo Management: Investigate and respond to Debit Memos efficiently, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to minimize Debit Memo occurrences through staff training, documentation, and process improvements.
  • Own Billing and Settlement Plan (BSP) and Airline Reporting Corporation (ARC) workflows with precision – from airline invoicing to reconciliation and reporting.

Requirements:

  • 5+ years of experience in flight ticketing for High-Net-Worth Individual (HNI) clients, travel agencies, Online Travel Agencies (OTAs), or corporate desks.
  • Proficiency in at least one GDS (Sabre, Amadeus, Galileo).
  • Detailed understanding of international travel, fare construction, and route planning.
  • Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
  • IATA Foundation or Consultant Certification required.
  • Precise verbal communication, meticulous attention to detail, and calm under pressure.
  • Bonus: Experience in luxury travel, private aviation, or VIP ticketing.

About the Role:

You will be working in a fast-paced environment requiring attention to detail and ability to multitask effectively. A strong understanding of the travel industry and operations is essential, along with a commitment to SLA compliance and internal guidelines.

About Us:

We offer a competitive salary reflecting your skills and expertise, real ownership over your projects, and a work environment that values excellence and innovation. Join our team and contribute to shaping the future of luxury travel.

Your Benefits:

  • A rewarding career path with opportunities for growth and development.
  • A dynamic work environment that fosters collaboration and creativity.
  • A comprehensive benefits package including health insurance, meal options, and state-of-the-art office facilities.

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