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Operational Specialist and Quality Executive

4 weeks ago

Malappuram, Kerala, India Curelink Full time

Curelink provides doctors with a virtual care team consisting of experts like dieticians, yoga & and fitness coaches, mental health experts, etc. This enables them to provide better support which is available even out of the clinic, provide better counseling via subject matter experts, and ensure better compliance with timely follow-ups on WhatsApp and calls.

This is a novel concept and Curelink is the first HealthTech company to offer this to doctors in India. The company is founded by IIT Roorkee Alums and backed by top investment firms like Elevation Capital & Venture Highway and is operating in 7 cities with more than 1000 doctors using us to deliver better care to more than 50000 patients with 4000 new ones being added every month.

We are looking for a proactive and detail-oriented BD Operations and Quality Executive to join our team. This role will be responsible for auditing business development meetings, managing printing and shipment operations, maintaining critical data, and ensuring smooth ground operations.

Roles & Responsibilities:-

Audit and Quality Check:

  • Conduct audits everyday of BD team meetings to ensure quality and process adherence.
  • Share detailed feedback and insights with ZSM before 9 am.

Material Management:

  • Manage the printing, inventory, and timely shipment of all marketing and operational materials.
  • Ensure delivery of all materials within 7 days of request.

Data Management

  • Maintain and update all relevant operational and BD data accurately and in a timely manner.
  • Create daily, weekly, and monthly reports as required.

Ground Operations Support:

  • Oversee and coordinate ground-level operational tasks to ensure smooth execution.
  • Every query from BD Team should be resolved within 2 hrs in coordination with other stakeholders.
  • Act as the first point of contact for any ground-level challenges and escalate when necessary.

Timmings:

  • Office hours: Monday to Saturday - 9am to 7pm.
  • Field Visits: 4/5 days / month with BD Team in Delhi NCR to understand the way of working.
  • Be present for any assistance to ZSM.
  • Track team updates, identify bottlenecks, and ensure accountability

Skills & Qualifications

  • Strong organizational skills and attention to detail.
  • Excellent communication and coordination skills.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and operational tools.