Incident Resolution Specialist
3 days ago
We are seeking a highly skilled Incident Resolution Specialist to join our team at PeopleLogic. As an Incident Resolution Specialist, you will be responsible for providing expert-level incident management and problem-solving skills to ensure seamless service delivery.
Responsibilities- Manage incidents from initiation to resolution, ensuring timely and effective closure.
- Collaborate with cross-functional teams to drive root cause analysis (RCA) and implement corrective actions.
- Maintain accurate records of incident details, including status updates and resolutions.
- Develop and maintain comprehensive knowledge of IT services, systems, and tools.
- Communicate effectively with stakeholders, including customers, employees, and vendors.
- At least 8-12 years of experience in IT service management, with a focus on incident and problem management.
- ITIL V3 or V4 certification.
- Hands-on experience with ServiceNow or similar service management tools.
- Excellent communication, analytical, and problem-solving skills.
- Able to work in a fast-paced environment with multiple priorities.
- Experience working with other service management modules.
- Familiarity with reporting and dashboard creation using Excel and presentation software.
The estimated annual salary for this position is ₹60,00,000 - ₹80,00,000, depending on qualifications and experience.
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IT Service Management Specialist
6 days ago
Kolkata, West Bengal, India PeopleLogic Full timePeopleLogic is a multi-national IT services company providing software and consultancy services across various industries.We are seeking an experienced IT Service Management Specialist to join our team in Kolkata. This role requires strong technical expertise in service management tools and excellent communication skills.The ideal candidate will have at...
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Resolution Manager
2 weeks ago
Kolkata, West Bengal, India Vodafone Idea Limited Full timeVodafone Idea Limited is a leading telecommunications service provider in India, formed through a partnership between the Aditya Birla Group and Vodafone Group. With a large spectrum portfolio, the company is committed to delivering exceptional customer experiences and contributing to the development of a 'Digital India'. This vision involves enabling...
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Senior Cybersecurity Specialist
2 weeks ago
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EUCS TOOLS SCCM Specialist
5 days ago
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Senior Automation Specialist
1 month ago
Kolkata, West Bengal, India Sarralle Full timeMain Responsibilities:As a key member of our team, the Senior Automation Specialist will be responsible for the development and implementation of automation projects in the Steel sector. This will include the programming of PLCs, Scadas, and Industrial robots, as well as the optimization of processes to ensure seamless integration of new technologies.Key...
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Experienced Oracle Support Professional
2 days ago
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Application Support Specialist
4 weeks ago
Kolkata, West Bengal, India RS Software Full timeAbout the RoleThe Application Support Manager is a crucial position at RS Software, responsible for ensuring the optimal performance and user satisfaction of our enterprise applications.Key ResponsibilitiesTeam Leadership: Supervise and mentor a team of application support specialists, providing guidance, training, and performance evaluations to ensure they...
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Enterprise Application Support Lead
5 days ago
Kolkata, West Bengal, India RS Software Full timeAbout RS SoftwareRS Software is a leading provider of global payment platforms, with a presence in four continents and over 30 years of experience in knowledge systems. Our mission-critical payment solutions combine innovation and entrepreneurship to create the new gold standard for digital payments.We have built global, national, and enterprise payment...
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Technical Support Specialist
1 week ago
Kolkata, West Bengal, India NTT Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist - Cloud Platform Engineer to join our team. This role will exercise excellent customer service skills, along with the ability to apply technical knowledge to support various processes.Key Responsibilities:Provide support to users/administrators of our platformContribute to the growth...
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Safety Management Specialist
1 week ago
Kolkata, West Bengal, India Vodafone Idea Limited Full timeVodafone Idea Limited, a leading telecom service provider in India, is seeking an experienced Safety Management Specialist to join its team. As a key member of the organization, you will be responsible for ensuring the safety and well-being of employees and stakeholders across various locations.About the RoleThis role involves managing risk and developing...
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Kolkata, West Bengal, India Genpact Full timeOverviewGenpact is a global professional services firm that delivers outcomes to shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
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Highly Skilled Site Reliability Specialist
1 week ago
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Business Operations Specialist
3 weeks ago
Kolkata, West Bengal, India Max Life Insurance Full timeJob DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Business Operations Specialist. In this role, you will be responsible for processing new business queries, managing discrepancies, and ensuring timely resolution of customer complaints. Your excellent communication skills and attention to detail will enable you...
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Forensic Investigator
2 weeks ago
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Senior Technical Support Specialist
4 weeks ago
Kolkata, West Bengal, India Wipro Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Wipro. This is a challenging role that requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide top-notch technical support to clients via...
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Kolkata, West Bengal, India Outposter Full timeWe are seeking a highly skilled Senior Technical Support Specialist to provide top-notch technical support for a leading organization utilizing cutting-edge technology.Job OverviewThis role involves providing expert technical support across Linux, network, storage, and NVIDIA GPU systems. The ideal candidate will have extensive experience in handling...
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Dedicated IT Service Manager
1 day ago
Kolkata, West Bengal, India PeopleLogic Full timeWe are a multinational company offering comprehensive IT services, encompassing software development and expert consultancy across various sectors such as finance, education, insurance, retail, energy, life science, and healthcare.The ideal candidate will have a strong background in incident and problem management, with hands-on experience in service...
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Accounts Payable Specialist
1 month ago
Kolkata, West Bengal, India Genpact Full timeJob Summary: We are seeking a highly skilled Accounts Payable Specialist to join our team at Genpact. As a key member of our financial operations team, you will play a critical role in processing vendor invoices accurately and resolving queries in a timely manner.Key Responsibilities:Review and process invoices, providing resolutions and releasing payments...
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IT Security Operations Expert
2 weeks ago
Kolkata, West Bengal, India NTT DATA Full timeAbout the RoleNTT DATA is a leading global technology services provider seeking an experienced IT Security Operations Expert to join our team. This exciting opportunity will see you working closely with clients to ensure the security and integrity of their IT infrastructure.Job DescriptionWe are looking for a highly skilled and experienced IT Security...
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Enterprise CRM Implementation Specialist
1 week ago
Kolkata, West Bengal, India LTIMindtree Full timeAbout LTIMindtreeLTIMindtree is a leading global technology consulting and services company that helps its clients achieve competitive advantage by leveraging technology.Job SummaryWe are seeking an Enterprise CRM Implementation Specialist to join our team in India. This role involves implementing, configuring, and supporting Microsoft Dynamics CRM/365...