IT Service Management Specialist

6 days ago


Kolkata, West Bengal, India PeopleLogic Full time

PeopleLogic is a multi-national IT services company providing software and consultancy services across various industries.

We are seeking an experienced IT Service Management Specialist to join our team in Kolkata. This role requires strong technical expertise in service management tools and excellent communication skills.

The ideal candidate will have at least 8 years of experience in incident and problem management, with a focus on change management and escalation processes.

Key responsibilities include:

  • Managing incidents and major incidents from start to finish
  • Coordinating with stakeholders to drive resolution and ensure timely communication
  • Creating and maintaining incident dashboards for follow-up and analysis
  • Identifying potential major incidents and driving them to resolution
  • Conducting post-incident reviews to identify root causes and improve processes

Required skills include ITIL certification, experience with service management tools, and strong analytical and communication skills.

We offer a competitive salary range of ₹12-18 lakhs per annum, commensurate with experience.

If you are a motivated and detail-oriented professional looking for a challenging role, please apply now



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