Enterprise CRM Implementation Specialist

1 week ago


Kolkata, West Bengal, India LTIMindtree Full time
About LTIMindtree

LTIMindtree is a leading global technology consulting and services company that helps its clients achieve competitive advantage by leveraging technology.

Job Summary

We are seeking an Enterprise CRM Implementation Specialist to join our team in India. This role involves implementing, configuring, and supporting Microsoft Dynamics CRM/365 modules.

Responsibilities
  • Implement and configure Microsoft Dynamics CRM/365 modules for various business processes
  • Provide technical support and training to users on CRM functionality
  • Analyze customer requirements and design solutions using CRM
  • Develop and maintain technical documentation for CRM implementations
  • Work with cross-functional teams to identify and resolve technical issues
Requirements
  • 4-17 years of experience in Microsoft Dynamics CRM/365 implementation and configuration
  • Good exposure to project execution, analysis, consulting, documentation, implementation, development, and support of business solutions
  • Minimum 3 years of experience as a functional consultant and 3 years of experience in technical support
  • Customer Service module experience and knowledge of Omnichannel implementation
  • Strong analytical, research, and troubleshooting skills to identify root cause analysis (RCA)
  • Ability to configure, install, and troubleshoot server and identify problems by reading platform trace logs and providing solutions
  • Highly confident in providing support and training to users
  • Familiarity with MS CRM Sales, Service, and Marketing modules
  • Demonstrated ability to effectively communicate technical issues and resolve problems
  • Understanding of incident and service requests and ability to maintain SLAs
  • Good communication skills and ability to address user queries
  • Working knowledge of Agile or Waterfall approach depending on business requirements
  • Basic knowledge of Power Platform (Power Apps, Flow, Power BI) and Dynamics 365 Common Data Model
Benefits
  • Competitive salary range: ₹1,200,000 - ₹3,600,000 per annum
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Access to cutting-edge technology and tools
About the Role

This role is ideal for experienced professionals looking to take their career to the next level. As an Enterprise CRM Implementation Specialist, you will have the opportunity to work on complex projects, collaborate with cross-functional teams, and drive business value through effective CRM implementations.



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