Regional Demand Operations Executive

7 days ago

Erode, Tamil Nadu, India beBeeDemand Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking a seasoned Demand Operations Manager to oversee regional IT services and ensure compliance with corporate standards.

Job Description

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards. As a key member of our team, you will act as the liaison between local business SPOCs/vendors and central IT.

  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring PRs/POs are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
Key Responsibilities:

This role involves providing troubleshooting and coordination support for non-standard applications and issues. You will also act as the escalation point for SPOCs facing complex IT/service challenges. In addition, you will be responsible for supporting contract management and monitoring vendor performance.

Required Skills & Experience:
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
Preferred Skills & Experience:
  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

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