Store Operations Manager
2 days ago
Job Title: Store Operations Manager
">We are seeking a highly skilled and experienced professional to oversee the day-to-day operations of our retail store. The ideal candidate will be responsible for managing sales, customer service, inventory management, and employee supervision.
">About You
">- ">
- You have at least 4 years of experience in front-end retail operations at Assistant Manager/Store Manager level, preferably with a well-established retail brand.">
- You possess excellent communication and interpersonal skills, with the ability to influence and motivate customers and employees alike.">
- You are proficient in MS Office, especially Excel, and have hands-on experience with POS systems, ERP, or SAP.">
- You have a strong understanding of retail store operations, including inventory management, MIS reporting, and customer relationship building.">
- You are a quick learner with a research-oriented approach and can work effectively under pressure.">
Key Responsibilities
">- ">
- Communicate effectively with customers and provide complete product details.">
- Influence and sell products across categories while addressing customer queries.">
- Manage customer follow-ups to build lasting relationships.">
- Ensure store cleanliness, safety, and presentation standards are consistently maintained.">
- Handle payment transactions and merchandise delivery preparation.">
- Contribute to overall team goals and sales targets.">
- Maintain accurate inventory records and anticipate customer demand.">
- Prepare sales and customer relations reports; analyze feedback and resolve complaints.">
- Retrain existing customers and attract new ones.">
- Coordinate with internal teams for smooth store operations.">
- Work on ERP systems and retail platforms such as Magento, Ameo, etc.">
Requirements
">- ">
- Bachelor's degree from a reputable university/college.">
- Proficiency in MS Office, especially Excel, is a must.">
- Strong understanding of retail store operations.">
- Selling and customer service expertise.">
- Familiarity with MIS reporting.">
- Excellent spoken and written communication skills in English and regional language.">
- Proficiency in POS systems, ERP, or SAP.">
- Advanced Excel and spreadsheet handling skills.">
- Strong customer handling and problem-solving abilities.">
- Flexibility to work across locations in India.">
- Ability to work evenings, weekends, and extended hours during festive/peak seasons.">
- Commitment to a 9-hour shift with strict adherence.">
What We Offer
">- ">
- A competitive salary range.">
- Opportunities for career growth and professional development.">
- A dynamic and supportive work environment.">
- The chance to work with a reputable retail brand.">
How to Apply
">If you are a motivated and experienced retail professional looking for a new challenge, please submit your resume and cover letter for consideration.
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