Store Manager

3 weeks ago

Pune, Maharashtra, India Nestasia Full time
Job Title: Store Manager – Retail Store

Location: Pune, Maharashtra

Key Responsibilities

- Sales & Revenue Management
- Drive store performance to meet or exceed sales targets
- Analyze sales trends and implement strategies to improve revenue
- Coordinate promotions and in-store campaigns
- Customer Service Excellence
- Ensure high levels of customer satisfaction
- Resolve customer complaints and feedback professionally
- Train staff to deliver consistent service quality
- Staff Supervision
- Train, supervise, and evaluate store employees
- Create staff schedules and manage attendance roster with Area Sales Manager
- Motivate team to achieve performance goals
- Inventory & Merchandising
- Monitor inventory levels and ensure timely replenishment
- Manage stock rotation and minimize shrinkage
- Manage Stock Audit
- Maintain visual merchandising standards (displays, cleanliness, layout) (if required)
- Operational Control
- Ensure compliance with company policies and standard operating procedures (SOPs)
- Handle store opening/closing procedures, cash management, and daily reporting
- Maintain safety, hygiene, and audit-readiness
- Reporting & Communication
- Prepare daily, weekly, and monthly sales and operations reports
- Coordinate with area or regional managers for business updates
- Provide market insights and customer feedback to head office

Qualifications

- Minimum 12th pass, Graduation preferred (BBA/B.Com/B.A. etc.)
- 3–8 years of retail experience, with 1–3 years in a supervisory/managerial role
- Prior experience in fashion, electronics, FMCG, or departmental stores preferred

Key Skills Required

- Retail operations management
- Team leadership and staff development
- Inventory control and merchandising
- Strong communication and interpersonal skills
- Sales planning and customer service
- POS systems, billing, and cash handling
- Problem-solving and decision-making

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