Technology Support Specialist

5 days ago

Aligarh, Uttar Pradesh, India beBeeSystem Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Overview

We are seeking an experienced IT professional to join our team as a Systems Engineer Infrastructure. The successful candidate will be responsible for the day-to-day management of our IT infrastructure, including building and maintaining effective relationships with peers, IT Regional Managers, and OPS team.

  • Manage operational tasks, ensure proper documentation is maintained, and provide support in solving incidents, service requests, and problems.
  • Act as a point of escalation for daily operational issues for IT Infrastructure, oversee changes, and communicate with stakeholders.
  • Involved in ensuring continuity in service provision, restore required services in case of disruption, and manage third-party vendors for incident management through to resolution.
  • Monitor and report on system performance, take corrective action when necessary, and maintain up-to-date documentation and tasks for audit purposes.
Key Responsibilities
  • 8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin.
  • Service Delivery / Client Orientation / Customer Service, advanced technical troubleshooting skills.
  • Full coverage to support business hours, communication, responsiveness, analytical skills/troubleshooting skills.
  • Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ITIL certified.
  • Excellent communication skills, fluent English.
Benefits

At our office, we believe in putting our employees' well-being first. We offer flexible working arrangements, birthday leave, and opportunities for growth and development.

We are committed to creating a positive work environment where our people can thrive. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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