Key Player Customer Experience Lead

2 days ago

Solapur, Maharashtra, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000
Senior Executive Job Summary">

This is a senior-level position that involves overseeing various aspects of customer interactions, complaint handling, and solution provision within strict timeframes.

Main Responsibilities:">
  • ">
  • Maintain accurate records of customer engagements">
  • Handle customer complaints and offer suitable alternatives">
  • Evaluate documents related to sale agreements, deeds, and other legal papers">
  • Assist customers with registration and documentation processes">
  • Utilize MS Office skills to enhance productivity">
  • Stay open to learning and working with AI-powered tools to improve customer satisfaction">
  • Follow up on outstanding payments and interact with financial institutions for documentation">
  • Liaise with departments such as Accounts, Legal, and Liaisoning">
  • Process customer accounts and file documents">
  • Work on improving Turnaround Time (TAT) and perform additional tasks assigned by senior authorities">
">Requirements:">

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work under pressure.

You should also have strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.

A high level of accuracy and attention to detail is required, as well as the ability to maintain confidentiality and handle sensitive information.

Familiarity with MS Office software, including Excel, Word, and PowerPoint, is essential, as is the ability to learn and adapt to new technologies.

">Benefits:">

This is a challenging and rewarding role that offers the opportunity to develop your skills and experience in a fast-paced environment.

You will be part of a dynamic team and have access to ongoing training and development opportunities.

As a Senior Executive, you will be responsible for delivering exceptional customer experiences and driving business growth through effective leadership and strategic decision-making.

">

You will have the opportunity to work closely with other departments and stakeholders to identify areas for improvement and implement changes that benefit the organization as a whole.

">

This is an exciting opportunity for someone who is looking to take their career to the next level and make a real impact in a successful and growing company.

">

We are looking for a highly motivated and driven individual who is passionate about delivering exceptional customer experiences and driving business growth.

">

If you have a proven track record of success in a similar role and are looking for a new challenge, we would love to hear from you.

">

Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

">

We look forward to hearing from you.

"]},

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