Platform Specialist

1 day ago

Hyderabad, Telangana, India beBeePlatform Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

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We are seeking a highly skilled Platform Specialist to join our team. As a Platform Specialist, you will play a critical role in ensuring the seamless onboarding and successful launch of clients on our e-commerce platform.

Key Responsibilities:

  • Serve as a technical expert and provide actionable feedback to the Product Management team regarding feature improvements and product enhancements.
  • Create client-facing resources such as training videos and webinars; contribute to internal cross-training initiatives.
  • Set up, configure, and optimize customer accounts to meet individual client needs.
  • Conduct tailored training sessions for client user groups using established onboarding methodologies.
  • Transition clients seamlessly to the Support team post-implementation.

Requirements:

  • Technical expertise in software, data feeds, APIs, and FTP protocols.
  • Excellent communication and collaboration skills.
  • Ability to work closely with cross-functional teams including Sales, Business Development, Engineering, Product Management, Customer Success Managers (CSMs), and more.

About Us:

We are a forward-thinking organization dedicated to delivering exceptional results for our clients. Our team is passionate about innovation and strives to stay ahead of the curve in terms of technology and industry trends.

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