Operational Excellence Director

2 days ago

Bengaluru, Karnataka, India PhonePe Full time

At PhonePe, we are seeking an exceptional Senior Manager to lead our product operations team. This role is ideal for a seasoned professional with a proven track record of driving operational excellence and process improvements.

Job Description:

The Senior Manager will be responsible for overseeing the development and execution of strategic initiatives to enhance product operations efficiency and effectiveness. This includes aligning product operations strategies with company goals, developing comprehensive onboarding processes, and fostering a culture of continuous improvement within the team.

Key Responsibilities:
  • Strategic Planning and Execution:
    • Develop and execute strategic initiatives to improve product operations efficiency and effectiveness.
    • Align product operations strategies with company goals and ensure consistent execution across teams.
    • Develop a comprehensive onboarding process for partners and merchants that aligns with legal and compliance standards.
  • Leadership and Team Management:
    • Provide leadership and develop, mentor a team of product operations professionals.
    • Foster a culture of continuous improvement and professional development within the team.
    • Develop vision and goals for the team and execution plans for achieving those.
    • Document and develop training plans along with SOPs for skill development and auditing processes.
  • Process Improvement:
    • Identify, design, and implement processes for improvements to streamline product development, operations scale, and delivery.
    • Utilize methods and best practices to eliminate redundancy and inefficiencies to improve Quality & enhance productivity.
    • Develop, Monitor, and improve on the effectiveness of process changes and continuously realign the product operations functioning.
  • Cross-Functional Collaboration:
    • Serve as a key liaison between product management, legal, compliance, engineering, marketing, sales, and customer support.
    • Stakeholder management and effective communication and collaboration to ensure alignment and successful product launches.
    • Participate in cross-functional meetings and workshops to drive consensus and resolve issues as representative of the Product Operations function.
  • Data-Driven Decision Making:
    • Oversee the collection, analysis, and interpretation of product performance data.
    • Work with analytics to develop dashboards and reports to provide actionable insights to make decision making for Product Operations function.
    • Make data-based actionable and priority chart for product teams.
  • Project Management:
    • Understand the scope of work and develop execution plans for expected goals.
    • Lead and manage complex product operations projects from conception to completion.
    • Communicate project plans along with delivery timelines, scope, and quality standards.
    • Develop detailed project plans, allocate resources, and manage timelines.
  • Documentation and Training:
    • Create and maintain comprehensive documentation for product operations processes, SOPs, and best practices.
    • Develop and deliver training programs to ensure team members and stakeholders are proficient in processes and tools.
    • Promote knowledge sharing and standardization across the organization.
  • Tool and System Optimization:
    • Evaluate, implement, and manage tools and systems that enhance product operations.
    • Ensure the effective use of tools and continuously seek opportunities to improve tool functionality.
    • Stay abreast of new technologies and tools that could benefit product operations.

Qualifications:

  • Bachelor's degree in business, Engineering, Computer Science, or a related field.
  • Masters degree preferred.
  • 10+ years of experience in product operations, product management, or a related role, with at least 4 years in a senior position leading the function.
  • Proven experience in leading and managing cross-functional teams.
  • Strong project management skills with expertise in project management methodologies.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Excellent communication, presentation, and interpersonal skills.
  • Proficiency with data analysis and tools to manage data (e.g., Excel).
  • Experience with project and product lifecycle management tools (e.g., Jira, Zoho) is a plus.
  • Ability to thrive in a fast-paced, dynamic environment and manage priorities.

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience and qualifications. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.

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