Lead Guest Services Coordinator

22 hours ago


Gurgaon, Haryana, India beBeeExperience Full time ₹ 15,00,000 - ₹ 25,00,000
Guest Experience Specialist

This role plays a crucial part in delivering exceptional guest experiences at our hotels.

Key Responsibilities:
  • Process all guest check-ins, verifying their identity, payment, and room assignments.
  • Set up accurate accounts for each guest based on their requirements.
  • Enter loyalty program information, ensure rates align with market codes, and document exceptions.
  • Secure payment prior to issuing room keys and verify adjust billing.
  • Compile and review daily reports, logs, contingency lists, and complete cashier and closing reports.
  • Supply guests with directions and property information, accommodate their requests, and contact the right staff if necessary.
  • Process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, and count and secure bank at beginning and end of shift.
Additional Responsibilities:
  • Obtain manual authorizations and follow Accounting procedures.
  • Notify Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating, and coaching employees.
  • Develop and maintain positive working relationships, support the team to reach common goals, listen and respond appropriately to employee concerns.
  • Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
  • Complete safety training and certifications, ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, protect company assets.


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