Guest Services Associate

3 weeks ago

Gurgaon, Haryana, India The Quorum Full time
Job Description

Position Title: Guest Service Associate

Location: Gurgaon

Reports To: F&B Manager

Position Overview:

The Guest Service Associate F&B Service is responsible for delivering high-quality food and beverage service to members and guests at The Quorum. This role is focused on floor service, order taking, guest engagement, and ensuring that all dining interactions reflect the clubs standards of hospitality and excellence. The ideal candidate is polished, attentive, and passionate about service.

Key Responsibilities:

- Welcome members and guests, present menus, and assist with food and beverage selections
- Take accurate orders and coordinate with the kitchen and bar teams to ensure timely service
- Ensure proper table setup and cleanliness before, during, and after service
- Maintain a strong presence on the floor to anticipate guest needs and resolve issues promptly
- Provide menu recommendations and answer questions about ingredients or preparation methods
- Follow club SOPs for service delivery, billing, and table turnover
- Support the setup and service of private dining experiences and member events
- Monitor inventory levels of service equipment and coordinate with the stewarding team as needed

Skills & Qualifications:

- 0 - 2 years of experience in food and beverage service or hospitality operations
- Good communication skills and a service-oriented mindset
- Knowledge of basic F&B service etiquette and order-taking protocols
- Presentable and well-groomed, with a calm and confident demeanour
- Ability to work in a fast-paced environment while maintaining attention to detail
- Familiarity with POS systems is an added advantage
- Flexibility to work in shifts, weekends, and holidays as per operational needs

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