Guest Relations Executive

4 weeks ago

Gurgaon Haryana, India 2070 Health Full time

About 2070 Health W Health has set up India s first healthcare focused Venture Studio called - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces Distinct from the accelerator approach our venture studio is closely involved in idea generation day-to-day operations and strategic decisions of growing the new business Companies incubated in the last 15 months include and About Everhope Oncology Everhope Oncology is on a mission to transform cancer care by making high-quality treatment more accessible patient-friendly and closer to home Backed by Narayana Health one of India s leading hospital systems W Health Ventures a healthcare venture capital firm and 2070 Health a healthcare-focused venture studio Everhope has secured 10 million in seed funding to establish a nationwide network of medical and surgical oncology facilities Starting in Delhi and Mumbai Everhope plans to expand to 10 cities over the next three years bringing expert-led early diagnosis daycare chemotherapy and surgical oncology to locations where patients need them most India faces a growing cancer burden with over 150 million people expected to be diagnosed in their lifetime Everhope is tackling this challenge head-on by creating smaller strategically located centers that eliminate the logistical and emotional barriers to care If you re passionate about shaping the future of oncology and want to be part of a high-impact patient-first organization join us in building a new era of cancer treatment one that prioritizes convenience empathy and innovation We are hiring a Guest Relations Executive for this venture who will be the first point of contact for patients ensuring a welcoming and efficient experience This role involves appointment scheduling patient coordination handling phone inquiries and general administrative tasks to support smooth clinic operations Key Responsibilities Greet and assist patients with check-in and check-out procedures Manage appointment scheduling and coordinate with doctors and medical staff Answer phone calls provide information and handle patient inquiries with professional phone etiquette Maintain and update patient records and clinic databases Understanding of billing payments and insurance documentation as needed Ensure the reception area is clean organized and patient-friendly Handle general admin office tasks including filing and correspondence etc Follow medical terminology and protocols for patient confidentiality and compliance Requirements Minimum 5- 8years of experience as a receptionist in a clinical setting or roles at esteemed establishments such as ITC Hotels Taj Hotels or other leading luxury hotel chains is preferred Strong communication and interpersonal skills to interact with patients and staff Proficiency in appointment scheduling software and basic computer skills Ability to multitask stay organized and work in a fast-paced environment Knowledge of medical terminology and healthcare procedures is a plus A warm professional and patient-friendly attitude

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