
Customer Support Professional
15 hours ago
Role Profile
We are seeking a talented Customer Support Specialist to deliver exceptional support experiences for our users.
- Respond to customer inquiries via email, chat, and other support channels.
- Troubleshoot basic product and account-related issues.
- Guide users on platform navigation, features, and subscription queries.
- Escalate technical issues to the product/tech team with clear documentation.
- Maintain and update FAQs, support documentation, and the knowledge base.
- Track, prioritize, and close support tickets within defined service level agreements.
- Collect feedback and relay recurring issues or feature requests to the team.
Requirements & Qualifications
- Bachelor's degree in any field (finance background preferred).
- 1–3 years of experience in customer support or client-facing roles.
- Excellent communication skills (written & verbal).
- Strong problem-solving ability and patience in handling queries.
- Familiarity with Jira for ticket tracking and issue escalation is a plus.
- Interest in financial markets is an advantage.
About Us
We empower investors, traders, and businesses with deep insights, data-driven strategies, and cutting-edge tools to navigate markets with confidence. Our core values revolve around innovation — we integrate AI, automation, and creativity to simplify complex ideas and make finance more accessible and impactful.
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