Senior Technical Assistance Provider

5 days ago

Thoothukudi, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Technical Support Specialist

About Us

We are a company that helps businesses manage private company equity by automating costs, accounting, sharing, and compliance tools. We also provide valuation services for founders to find their valuation for fundraising and ESOP issuance.

For more information, please visit our website or careers page.

Job Summary

We are looking for a highly motivated Technical Support Specialist to join our team. They will be responsible for providing technical support for users and instructions for internal use on our software system. High performers will have opportunities to expand their role.

Key Responsibilities:

  • Preparation of Support Articles on software features for clients
  • Preparation of Instruction Manuals for internal use
  • System design and internal/external support guides
  • Assisting in the preparation of details for developing new features
  • Liaising with different teams concerning product development or project details
  • Handling ad hoc assignments as required

Requirements:

To be successful in this role, you will need:

  • A degree in Finance, Accounting, Management, or Business Administration
  • 1 year of experience in software/product-related roles (preferred)
  • Excellent analytical skills with great attention to detail
  • Good command of written and spoken English
  • Good report writing and research skills
  • Good interpersonal, communication, and analytical skills
  • Independent, self-motivated, responsible, and diligent
  • Passion for software products and researching newest technology
  • Ability to work independently and meet deadlines
  • Ability to handle remote work and set own deadlines
  • Excellent skills in Excel & Word

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Collaborative work environment that values creativity and innovation
  • Flexible work arrangements including remote work options

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