IT Operations Manager

2 days ago

Chennai, Tamil Nadu, India beBeeIT Full time ₹ 5,00,000 - ₹ 8,00,000
Job Summary

We are seeking a seasoned IT professional to oversee the operation of our IT department, ensuring seamless integration with hotel protocols and maintaining exceptional service standards.

Main Responsibilities
  • Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
  • Operate master consoles to monitor system and network performance and coordinate access and usage.
  • Perform routine startup and shutdown procedures, ensuring accurate maintenance of control records.
  • Design, configure, and test computer hardware, networking software, and operating systems.
  • Recommend and implement system improvements, identifying required hardware or software changes.
  • Continuously monitor network performance, proactively identifying and implementing necessary adjustments.
Leadership & Supervision
  • Assist in training, supervising, scheduling, and motivating the IT team (IT Hosts).
  • Apply positive discipline when necessary to maintain professionalism and performance standards.
  • Support team members and allocate manning according to operational needs.
  • Manage daily duties and job assignments, ensuring smooth departmental function.
Standards & Compliance
  • Uphold and ensure adherence to brand values and standards of service.
  • Ensure compliance with LQA standards and proactively respond to guest comments and feedback.
  • Ensure all IT operations align with hotel protocols and cybersecurity best practices.
Performance Expectations
  • Maintain and exceed performance benchmarks related to system uptime, guest support, and service efficiency.
  • Provide high-level support to staff and guests, resolving technical issues promptly and professionally.
  • Support hotel operations by ensuring technology availability and reliability at all times.
Requirements
  • Proven experience in a similar IT Supervisor role within luxury hotels or resorts.
  • In-depth knowledge of network systems, security protocols, and IT infrastructure.
  • Strong technical skills in hardware, software, and operating system configurations.
  • Effective leadership, communication, and team management abilities.
  • Demonstrated commitment to exceptional service, guest satisfaction, and brand excellence.

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