Technical Support Specialist

1 week ago

Nagpur, Maharashtra, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000

Be the first point of contact for customers experiencing technical issues and build a career in customer support. We are looking for an individual with excellent communication skills and experience in international voice support.

Key Responsibilities:
  • Maintain high efficiency in handling escalated calls from L1 teams and resolve tickets within agreed SLAs.
  • Adhere to quality standards, regulatory requirements, and company policies while ensuring positive customer experiences through defined resolution rates and minimum average handling times.
Required Skills:
  • Excellent Communication
  • International Voice Support experience
  • Hands-on experience in Mobility related Application & Desktop/General system related issues
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues
  • In-depth knowledge of MS Office/O365
  • Experience in Telecom is an added advantage

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