IT Service Management Specialist

3 days ago

Kottayam, Kerala, India beBeeProfessional Full time US$ 1,20,000 - US$ 1,50,000

About the Opportunity:

We're looking for a seasoned professional with expertise in implementing and optimizing IT service management systems, focusing on the integration of incident, problem, and change management.

Key Responsibilities:

  • Lead end-to-end implementation of IT service management modules
  • Design and maintain robust architecture aligned with industry standards
  • Configure and optimize probes and patterns for accurate infrastructure mapping
  • Collaborate with cross-functional teams to integrate with other service management tools
  • Conduct gap analysis, data normalization, and reconciliation strategies for system health

Our ideal candidate will bring strategic insight, technical proficiency, and a consultative mindset to drive digital transformation initiatives across enterprise environments.

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