Managing Orders and Delivering Exceptional Customer Service
2 days ago
We are seeking a skilled Order Management Specialist to join our team.
The successful candidate will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
They will also provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
In addition, the candidate will investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
Working closely with internal teams such as warehouse and shipping, the specialist will identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
- Manage and resolve customer inquiries related to orders.
- Provide exceptional customer service via phone, email and chat.
- Investigate and resolve order discrepancies.
To succeed in this role, the ideal candidate will possess excellent communication skills, problem-solving and analytical skills, as well as strong attention to detail and ability to multitask.
Previous experience in customer service, preferably in Order Management, is highly desirable.
- Excellent communication skills, problem solving and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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