Policy Servicing Specialist

5 days ago

Kottayam, Kerala, India beBeeExcellence Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Policy Servicing Specialist

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Job Summary:

  • The Policy Servicing Specialist will be responsible for processing post-issue service requests, maintaining policy records, and collaborating with internal teams to ensure seamless service delivery.

Key Responsibilities:

  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service excellence.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Graduation in any stream; Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality, including attention to details, accuracy, and accountability for work product.
  • Experience in a professional/office-related environment that required regular scheduled shifts.
  • Experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools.
  • Effective English business communication skills required to exchange information with clients.

What We Offer:

  • A dynamic work environment that encourages growth and development.
  • Opportunities to work with a talented team of professionals.
  • A competitive compensation package.

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