
Policy Administration Specialist
1 week ago
The primary objective of this position is to efficiently handle post-issue service requests, maintain and update policy records, collaborate with teams to resolve discrepancies, and ensure service levels are met.
- Responsibilities include processing address changes, beneficiary updates, ownership, payor changes, and banking information updates.
- Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in administration systems.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to SLA requirements.
Key Performance Indicators:
- Accuracy in processing requests.
- Timely resolution of discrepancies.
- Effective collaboration with teams.
- Compliance with regulatory requirements.
Requirements and Qualifications
To excel in this role, the ideal candidate will possess:
- A degree in any stream, with a preference for Commerce graduates.
- At least one year of work experience in the Life insurance domain, with a focus on quality, including attention to detail, accuracy, and accountability.
- Experience working in a professional/office environment, requiring regular scheduled shifts.
- Proficiency in using a computer with Windows PC applications, including keyboard navigation and software tool learning.
- Effective English business communication skills for exchanging information with clients.
- Basic mathematical problem-solving abilities.
- Email/Letter writing skills.
- Familiarity with MS Excel and MS-Outlook.
- Life Insurance domain knowledge, preferably Annuities.
Additional Requirements
This role demands a strong understanding of policy administration systems, transaction codes, and process workflows. The ideal candidate will have experience in a similar role and possess excellent communication and problem-solving skills.
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