HC & Insurance Operations Senior Associate

4 weeks ago


Chennai, Tamil Nadu, India NTT DATA Services Full time

Job Summary: We are seeking a highly skilled HC & Insurance Operations Senior Associate to join our team at NTT DATA Services. The ideal candidate will have 3+ years of experience in US healthcare and be able to assist us in validating and maintaining member details across various LOBs (Medicaid, Medicare, Commercial).

Key Responsibilities:

  • In-depth knowledge and experience in US healthcare (Non-Voice) – Membership enrollment and billing.
  • Ability to train the team on new processes and process updates.
  • Calibrate with QA's to ensure process knowledge and variance are managed and under control.
  • Ability to work regularly scheduled shifts from Sunday to Saturday, 5 PM IST to 8 AM IST (5 days working).
  • University degree or equivalent that requires 3+ years of formal studies.
  • Work from Office.
  • No transport facility (Own transport).
  • Ability to work in a team environment.
  • Good logical thinking ability.
  • Good English Comprehension/written skills should have exposure to MS Office.
  • Good Communication Skills – Both Verbal and Written.
  • Ability to interact with clients preferred.

Additional Requirements:

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime, holiday working, and weekend working as per business requirement.



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