HC and Insurance Operations Specialist
3 weeks ago
Job Description
In this role, you will be responsible for providing high-level support to programs, projects, and reporting for the BPO organization. This includes handling confidential materials, resolving issues, and implementing process improvements.
- As a subject matter expert, you will assist in reviewing, updating, and implementing process and policy improvements.
- You will analyze insurance requests from customers and process them according to standard operating procedures.
- Familiarize yourself with multiple client applications and capture necessary information to process customer requests.
- Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
- Organize and complete tasks according to assigned priorities.
- Manage small projects with oversight from your supervisor.
Requirements
- Candidates should have good analytical skills.
- Excellent knowledge of Life insurance and Annuity knowledge is required.
- Ability to work in a complete Night Shift is necessary.
- Excellent verbal/oral communication skills are essential.
- Candidates should be flexible and support the team during crisis periods.
- Ready to relocate as per business requirements.
- Able to adapt quickly in a rapidly changing environment.
- Confident, aggressive, and result-oriented individuals are preferred.
- Able to have frequent contact with customers.
Preferences
- Ability to communicate effectively (oral/written) to exchange information with clients.
- Any Graduate with English as a compulsory subject is preferred.
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends as per business requirements.
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