Ecommerce Growth Strategist

1 day ago

Hyderabad Secunderabad Telangana, India beBeeGrowth Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Success Manager Job Description

As a key member of our team, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.

Our company has a vast customer base, with over 300 million customers shopping in our store every day. They browse, purchase, and review products sold by third-party sellers right alongside products sold by us. Since 2000, we have offered virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business.

With increasing complexity in today's ecommerce and rise of opportunities, our team aims to leverage the full potential of each Amazon Selling Partner on our platform. We provide leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, portfolio optimization, fulfillment strategy, product presentation, promotions, advertising strategy, and brand building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challenges.

As a Customer Success Manager, your primary objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. You will use your analytical know-how to proactively identify untapped potential of each Selling Partner. Additionally, you will be responsible for launching programs in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams.

Key responsibilities include:

  • Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth based on a solid understanding of marketplace programs, tools, and processes.
  • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential.

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