Expert Consumer Insights Analyst
6 days ago
About this Role:
We're seeking a highly skilled Senior Consultant to deliver insights for client accounts. As the key point of contact, you'll be responsible for reporting and stakeholder communication.
Key Responsibilities:
- Deliver social and digital reporting for assigned accounts.
- Act as the primary client-facing point for insight delivery, timelines, and project escalations.
- Translate business objectives into reporting structures and actionable narratives.
- Drive interpretation of consumer conversations and platform trends.
- Contribute to dashboards and report drafts with a strong focus on quality.
- Mentor colleagues on tools, frameworks, writing, and presentation best practices.
Requirements:
- 4–6 years of experience in social media analytics or digital research.
- Proven ability to own client relationships and deliver presentations independently.
- Strong storytelling skills that connect platform KPIs to brand implications.
- Prior experience with social listening tools is required.
- Ability to review Boolean queries and tagging frameworks.
Benefits:
- Opportunity to lead accounts delivering real-time insights for globally recognised brands.
- Operate at the intersection of culture, content, and consumer behaviour.
- Play a strategic role in storytelling and innovation.
- Be part of a collaborative team that values independence and curiosity.
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