Advanced Technical Support Specialist

1 day ago

Malappuram, Kerala, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 13,50,000

Technical Support Expertise

We are seeking an accomplished Technical Support Engineer to deliver premium post-sales support, addressing intricate technical inquiries and troubleshooting to optimize customer value.

Key Responsibilities:

  • Provide exceptional customer and partner support on product configuration, performance, and troubleshooting
  • Detect, isolate, and resolve complex technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver the best customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
  • Empathetic communicator with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment

Why This Role?

  • Be part of a company at the forefront of cybersecurity and network visibility
  • Work remotely with a talented, collaborative global team
  • Direct impact on customer success and product growth
  • Fast-paced startup environment with room to grow and innovate

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