Customer Service Excellence Lead

Profile - Customer ServiceQualification- 12 th + Experience in customer service/ Graduate FreshersExcellent communication skill in English.Location - NoidaMust be comfortable with US Shift( Night Shift)One way cab facility provided.Immediate joiner required.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthEducation:Higher Secondary(12th Pass)...

Leadership Opportunity: Director Customer SupportWe are seeking a high-calibre professional to lead our global customer support function, ensuring excellence in client satisfaction, ticket resolution, and customer experience.Main Responsibilities:Lead cross-functional teams to deliver exceptional customer service across US/EMEA time zonesManage L1/L2 teams...

Role OverviewAs a Senior Service Delivery Manager, you will be responsible for leading a team of technical support engineers to achieve targets and quality standards. You will develop and implement processes to ensure high-quality service delivery to internal and external customers.Manage a team of technical support engineers to achieve targets and...

Job OverviewWe are seeking a seasoned leader to manage our customer service team.Main ResponsibilitiesLead a high-performing team of technical support engineers, driving them to meet and exceed targets while maintaining exceptional quality standards.Develop and implement robust processes to deliver a superior service experience for both internal and external...

Job Description:">We are seeking a highly skilled and passionate individual to provide exceptional customer service. The ideal candidate will be responsible for answering calls professionally, preparing quotes, and responding to customer inquiries.">Key Responsibilities:Provide information about products and services via phone calls.Prepare quotes for...

Our organization is seeking an exceptional Servicing Cluster Lead. This role will be pivotal in leading a team of direct and indirect members, ensuring the smooth operation of client servicing and revenue generation from a substantial customer base. The primary focus will be on creating a superior client experience environment, driving revenue growth, and...

Process Excellence LeadThe Quality Assurance Process Excellence Lead is responsible for ensuring the project team delivers quality results that meet customer expectations. This role involves setting goals and objectives for the quality team, managing escalations and issues, and providing support to operations.Key Performance Indicators:Deliver projects on...

Role Overview:This role involves providing exceptional customer service to our clients through various channels.Key Responsibilities:Deliver high-quality service by responding promptly and professionally to customer inquiries, addressing their concerns, and resolving issues in a timely manner.Ensure accurate and complete resolution of customer queries,...

Company DescriptionAstraGlobal is a premier business process transformation company with over 20 years of experience in the Online Lending, US ARM, and Legal Collection industries. Known for its commitment to excellence, AstraGlobal provides services to industry-leading clients from its global contact center in India, ensuring state-of-the-art IT...

Procurement Excellence LeaderAt the forefront of innovation, we seek a visionary leader to spearhead our Procure-to-Pay initiatives. This pivotal role drives business growth and improvement through process excellence.Key Responsibilities:Process Excellence Strategist: Develop and execute a comprehensive roadmap to address key customer challenges in the...