Director Customer Service Lead

16 hours ago


Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,30,00,000 - ₹ 1,81,25,000
Leadership Opportunity: Director Customer Support

We are seeking a high-calibre professional to lead our global customer support function, ensuring excellence in client satisfaction, ticket resolution, and customer experience.

Main Responsibilities:
  • Lead cross-functional teams to deliver exceptional customer service across US/EMEA time zones
  • Manage L1/L2 teams globally, fostering a culture of collaboration and continuous improvement
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs to optimize customer retention
  • Bolster customer satisfaction through strategic SLAs, SOPs, and QA metrics
  • Cultivate strong relationships with key stakeholders, including Product, Tech & Delivery teams
  • Develop and implement initiatives to enhance customer retention and loyalty


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