Process Excellence Leader

16 hours ago


Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Process Excellence Leader

This is a senior leadership position responsible for overseeing the GPay Revisit Process Operations.

The successful candidate will lead a team of 150+ associates, driving operational excellence, ensuring process compliance, and delivering performance metrics.

  • Lead and manage a large-scale operation in the GPay Revisit Process
  • Drive operational efficiency, ensure process adherence, and deliver key performance indicators
  • Mentor and motivate team leaders to achieve business objectives
  • Collaborate with stakeholders to enhance customer satisfaction and operational effectiveness

Requirements:

  • Proven experience in managing large-scale operations (100+ team members)
  • Strong leadership, analytical, and interpersonal skills
  • Exposure to fintech / BFSI / payment domain preferred
  • Ability to drive performance in a fast-paced environment
Key Performance Indicators:
  • Operational efficiency
  • Process compliance
  • Customer satisfaction


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