Process Excellence Supervisor

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Participates in developing functional requirements for business systems; tests, trains and implements applications.

Responsibilities

•    Performing customer support processes and activities for the implementation of new or existing applications.

•    Designing, prototyping, coding and testing new or enhanced applications.

•    Monitoring the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.

•    Translating clients requirements to functional documentation; participating in technical designs and test planning.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
 Level Working Knowledge: 

•    Comments on the organization's business model and financial goals.

•    Communicates key considerations for business decision making process.

•    Cites examples of types of information needed to make sound business decisions.

•    Participates in business task to get things done in own unit or area.

•    Caters to key stakeholders and their priorities.

Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
 Level Working Knowledge: 

•    Carries out business process design tasks with some supervision and coaching.

•    Uses a variety of business process design tools and techniques.

•    Examines, interprets, and explains work-flow materials and documentation.

•    Documents common obstacles and barriers for effective implementation.

•    Analyzes a process and associated business logic and offers recommendations based on analysis.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
 Level Working Knowledge: 

•    Applies an assigned technique for critical thinking in a decision-making process.

•    Identifies, obtains, and organizes relevant data and ideas.

•    Participates in documenting data, ideas, players, stakeholders, and processes.

•    Recognizes, clarifies, and prioritizes concerns.

•    Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 Level Extensive Experience: 

•    Reviews others' writing or presentations and provides feedback and coaching.

•    Adapts documents and presentations for the intended audience.

•    Demonstrates both empathy and assertiveness when communicating a need or defending a position.

•    Communicates well downward, upward, and outward.

•    Employs appropriate methods of persuasion when soliciting agreement.

•    Maintains focus on the topic at hand.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
 Level Working Knowledge: 

•    Adjusts to new or changing assignments, processes, and people.

•    Demonstrates willingness to listen to other opinions.

•    Provides examples of shifting from task to task.

•    Identifies and considers alternative approaches to situations or problems.

•    Accepts new or radical ideas with an open mind; avoids snap reactions.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
 Level Extensive Experience: 

•    Clarifies and handles multiple concurrent and diverse activities.

•    Shifts focus among several efforts as required by changing priorities.

•    Addresses potential conflicts that impact current delivery commitments.

•    Works with or leads others to re-prioritize work and reschedule commitments as necessary.

•    Responds to shifting priorities while maintaining progress of regularly scheduled work.

•    Demonstrates an expectation that there will be ongoing shifts in demands and priorities.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 Level Working Knowledge: 

•    Identifies and documents specific problems and resolution alternatives.

•    Examines a specific problem and understands the perspective of each involved stakeholder.

•    Develops alternative techniques for assessing accuracy and relevance of information.

•    Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

•    Uses fact-finding techniques and diagnostic tools to identify problems.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
 Level Working Knowledge: 

•    Follows policies, practices and standards for determining functional and informational requirements.

•    Confirms deliverables associated with requirements analysis.

•    Communicates with customers and users to elicit and gather client requirements.

•    Participates in the preparation of detailed documentation and requirements.

•    Utilizes specific organizational methods, tools and techniques for requirements analysis.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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