
Fintech Client Experience Specialist
3 days ago
The Client Support Specialist plays a pivotal role in delivering exceptional client experiences through timely and effective issue resolution.
Main Responsibilities
- Tech/ Product Support: Provide seamless support to clients, addressing their queries and concerns with professionalism and empathy.
- Collaboration & Issue Resolution: Work closely with product and tech teams to promptly resolve issues, ensuring minimal disruption to clients.
- Clients Education: Educate clients on product features and best practices, empowering them to utilize the product efficiently.
- Interaction & Feedback: Track and document client interactions and feedback, utilizing this valuable information for process improvements.
Required Skills & Qualifications
- Experience: A minimum of 12 years of experience in client/tech support, preferably in product/fintech environments.
- Product Knowledge: A strong understanding of product-based company workflows is essential for success in this role.
- Problem-Solving: Tech-savvy individuals with excellent problem-solving skills, enthusiasm for startups, and a growth mindset are ideal candidates.
Benefits
- High-Growth Startup: Join a dynamic fintech startup that offers numerous opportunities for growth and development.
- Ownership & Learning: Enjoy ownership of your projects, continuous learning, and career advancement opportunities.
- Energetic Culture: Be part of an energetic and collaborative culture that fosters innovation and teamwork.
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